CTIBUZZ is a CTI call popup solution which can be used for providing the call related information from a CRM database or Enterprise database before picking up the call.

 

CTIBUZZ is integrated with market leading PBX systems through standard interfaces like AMI , TAPI and CSTA.

 

CTIBUZZ popup screen is highly customizable and configurable according to the fields to be displayed in the popup.

 

CTIBUZZ is a useful tool for call takers to get all the available details regarding the business with the caller on screen before taking a call . This way the performance of call taker will be improved and the customer serving time can be reduced drastically and eventually help providing the best service.

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CTIBuzz Features

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• Integration with most of the market leading PBX systems

• Integration with CRM databases

• History of calls available for review

• Call Notes

• Reports for detailed analysis and evaluation of calls

• Call recording available for review of calls.